Donor Perfect Receipting preferences
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Cindy Hilyard
We have integrated Give Cloud with Donor Perfect, but we continue to use Donor Perfect for processing receipts because Give Cloud's fundraising forms lack the functionality to generate customized thank you emails and letters exceeding 1500 characters. Unfortunately, Give Cloud does not allow us to revert to Donor Perfect's default thank you letter receipt preferences. While most of our donors prefer email receipts, some still prefer letter receipts. However, gifts processed through Give Cloud cannot trigger letter receipts via Donor Perfect. Since Give Cloud was developed for Donor Perfect, I believe it should allow us to use Donor Perfect’s receipt preferences. This would save us time by eliminating the need to manually change email receipts to letters and reduce donor complaints. Please help us with this update!!! :)
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Lisa Brotmann
Cindy, I don't know how but all our donations go into DP and then I run a batch of letter from DP it seems to be pretty easy, but we dont really give the option of an email receipt, so maybe this doesnt help you.
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Lisa Brotmann
Cindy if you use the batch function in Donor Perfect the gifts from give cloud get snatched up.
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Cindy Hilyard
Lisa Brotmann , Please explain more. I am not sure what you mean. Can you please explain in more depth? I am able to process receipts from GC gifts in DP, but if a donor prefers letter receipts, GC will automatically set the gift preference to email receipt.