Improvements and Feature Requests

We would love to have the ability to combine the thank you email that our donors get after giving through one of our giving experiences with the tax receipt that is sent out so that our donors only receive one email after giving.

It's time consuming and a nuisance for supporters to have to enter the country code before they can select the state for their address.

I think Give Cloud should add a custom field in the Giving Experiences where people can leave a personal note/message on their donation. We are a summer camp for individuals with disabilities and also a nonprofit. A lot of our donors will donate towards a specific Campers registration and they will include that name in the gift memo on Donor Perfect. Unfortunately, Give Cloud doesn't have this feature. I think they're missing out on a key piece of information here.

For repeat events/classes on different dates, instead of having to create an "item" and then copy for each date, allow for the event page to include selecting various date options. We have Yoga classes every Sunday and we have to create 15 items for each date. Seems like there could be a more simple way of doing this on one item page.

We have automated emails set up through DonorPerfect to be sent to a gift officer when a gift is made by someone in their portfolio, but I was informed by the DonorPerfect team that these triggers will not happen if the gift is coming through Givecloud. Givecloud is our main online giving platform, so this means that most of our gifts will not trigger the email notifications system in DonorPerfect, and therefore, our gift officers won't know when someone in their portfolio has made a gift, unless they're checking everyone every day. I would like to request that this disconnect between systems be reviewed and addressed.

I learned today that the "share your link" option within Fundraise will direct donors just to a mobile page showing ask amounts and the donate button. It will not show the full page design - headers, pictures, highlights, etc... I have to pull the URL from the page creation and manually add to our domain in order for a donor to see the full giving page. The "Share Your Link" options should direct donors to Fundraise giving page as I created it. I wouldn't make a giving page with images and highlights if I didn't want donors to see them.

Hi there! We are new to GiveCloud and coming from another online giving platform. With the other platform, we were able to set fixed term limits on recurring donations so that we can track the overall amount a donor was going to give. For instance, we ask for 3 year pledges ($83.33/month over 3 years is $3,000). It would be amazing if either A. a donor could choose how many billing cycles they want whether it's monthly, quarterly or yearly and we can set the range on the back end or B. we can make a default setting in the giving experience that only let's recurring donations last for so long. Having an open-ended recurring donation is very hard to track for capital purposes when our Board of Directors want to know exactly how much someone is going to give. If we don't know how many cycles they are going to do, we don't know how much money we will end up with. Hopefully this makes sense! Thanks! If you have more questions let me know!

It would be great to be able to customize the organization name on the tribute ecard. For example, our legal name is Barnabas Foundation Inc, but nobody (other than our staff) knows us by that name. We have two programs called Camp Barnabas and Barnabas Prep. These are the names people are familiar with. So when someone makes a tribute donation and it says "Emily Friggle made a $5.00 donation in honor of the Campers to Barnabas Foundation Inc." We want it to say either Camp Barnabas or Barnabas Prep and have that final name able to be customized.

Hi there! I'm putting in a suggestion for the ability to edit the Giving Experience Subject Line on the Thank-You Email. We aren't a huge fan of the "Your donation of $.$$ <3" and would like to customize it to our own message. Is this something you'd be willing to update?

It would be very helpful to be able to delete recurring payment plans in mass/bulk instead of having to delete them individually. Our payments have changed and we have hundreds of members on the recurring payment plans and will now have to delete them all one-by-one. Yay me :(