Admin Email: Recurring Payment Cancelled
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G
GC Admin
Orgs should be notified (or at least have the option to enable notification) of a supporter cancelling a recurring payment.
Can we please consider adding an Admin Email option that notifies users of this occurrence?
I don't believe that the standard practice of "periodic report reviews" is sufficient for all types of orgs both large and small.
This enables a small org, with few recurring payments and few staff/volunteers to maintain strong supporter relationships.
I think it would be useful because then we can document they were notified and hopefully some would take action to restart donations. several of this suspends are due to expired cards, so any heads up would help------ GCLD-1979
Josh Bloomfield (CEO)
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Checkout the new Daily Insights email.
Click on your Name > My Profile... then scroll to the Notifications section.
You can select Daily, Weekly and Monthly. Each has a "Keep Your Eyes On" section that highlights newly suspended and cancelled donations for you to quickly view and remediate.
Does this do the job? Or would you prefer an individual notification in realtime as each recurring contribution is cancelled/failed/suspended? (your inbox could get real noisy)